2° Maitre Hotel
Technical skills
- Excellent knowledge of international dining service standards in fine dining and 5-star hospitality
- Perfect knowledge of the Italian language
- Professional proficiency in the English language
- Ability to provide excellent wine service when needed, mastering the main oenological terms properly
- Proficient in overseeing and managing the rank's operations
- Be informed about the F&B menus present in various outlets in the hotel
- Perfect knowledge of computer and systems used for taking orders as well as being technologically up-to-date (proficiency with smartphones, office package, ability to receive and respond to emails promptly, etc.)
Additional preferred technical skills
- Knowledge of other foreign languages
- Achievement of a Sommelier diploma
- In-depth knowledge of bar merchandise
Required human skills
- Elegant, discreet, professional, and pleasant approach with customers in every situation
- Mental flexibility, problem-solving skills, and calmness in managing critical issues
- Strong "gentle" leadership skills towards collaborators and colleagues from other departments
Chef de Partie
Technical skills
- Be informed about the food menus present in the various outlets of the Hotel
- Take care of the garnishing and check the presentation of the dishes for your station
- Develop new recipes to present in the official menus
- Coordination and supervision of your team within their own batch
- Synchronization and perfect communication with you team and with the rest of the kitchen for the coordinated preparation of dishes based on the orders
- Management of the warehouse, working with suppliers and ensuring the correct supply of raw materials
- Compliance with health and hygiene regulations and HACCP standards
Human skills
- Excellent knowledge of international cuisine standards in fine dining and 5-star hospitality
- Perfect knowledge of the Italian language and English
- Expertise in cooking techniques
- Ability to organize and lead the work of a team
- Ability to work under pressure and in a fast-paced environment with mental flexibility, problem solving skills
- Standing: taking care of yourself
- Creativity, passion, precision and attention to detail are absolutely a must
Chef de rang
Technical skills
- Excellent knowledge of international service standards in fine dining and 5-star hospitality
- Perfect knowledge of the Italian language
- Professional proficiency in the English language
- Be informed about the F&B menus present in various outlets in the hotel
- take care of the mise-en-place
- offer customers an excellent service, anticipating their needs and desires
- present and bring to the table dishes that require special preparation in the dining room
- Synchronizing the team with the rest of the kitchen for the coordinated preparation of dishes based on the order of service
Human skills
- Mental flexibility, problem-solving skills, and calmness in managing critical issues
- Elegant, discreet, professional and pleasant approach to customers at all times
- Mental flexibility, problem solving skills and calmness in managing critical issues
- Relational skills: the relationship with the customer requires empathy, dialogue skills and excellent dialectics
- Exellent Standing: taking care of yourself
- Precision and attention to detail: whether it is the mise en place, or customer reactions
Assistant Restaurant Manager (Vista Sky Bar)
Technical skills
- Manage the whole restaurant reservation with software provided (email, phone and booking engine)
- Welcome guests, assign them table and accomplish special requests. Gather guests’ feedback and recommend improvements to our menus
- Coordinate communication between front of the house and back of the house staff
- Provide assistance to kitchen and wait staff as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Familiarity with restaurant management software, like OpenTable
- Customer service attitude
- Availability to work within opening hours (e.g. evenings, holidays, weekends)
- High school diploma; additional certification in hospitality is a plus
Human skills
- Demonstrate a passion for attention to detail and excellence
- Knowledge of the Microsoft Office package (Word, Excel,PowerPoint, Publisher)
- Excellent communication skills
- Fluent in English and Italian. A third language is preferred (Spanish, French or German);
- Ability to handle multiple tasks simultaneously
- Previous experience in customer service or hospitality industry preferred
- Be able to handle pressure and solve problems and be flexible and ready to adapt to last minute changes or unexpected events
