JOB OPPORTUNITIES > HOTEL

Guest service agent

Technical skill

• Greet guests upon their arrival and accompany them throughout their experience  
• Help guests with luggages and other requests.
• Coordinate with cleaning and maintenance staff to ensure guest rooms are clean and functioning properly, always checking in with your supervisor
• Maintain a clean and organized reception area
• Provide information about hotel services, local attractions, and restaurants
• Enhance hotel services and amenities for guests
• Ensure guest satisfaction during their stay
• Be able to handle any guest emergencies or unexpected situations.
• Perfect knowledge of the Italian language

Human skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Problem-solving abilities.
• Attention to detail. 
• Elegant, discreet, professional, and pleasant approach with customers in every situation including calmness in managing critical issues.
• Technological Knowledge: Be pratical with computer and hotel tools and technology  
• Previous experience in customer service or hospitality is preferable